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  TECHNICAL SERVICES

Click on the area of interest below to see further information.

  • Wide Area Networking Service
  • Networking Service & Support
  • Help Desk
  • Technology Planning and Building Network Design 
  • Cabling Service
  • Internet Connection & Service
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    Wide Area Networking (WAN) Service

    Working with district architects, engineers and technical staff, and carefully selected vendors, our staff has designed and implemented a number of district Wide Area Networks.  The largest and most sophisticated of these WANs continues to be  our own BOCES WAN which integrates voice, video and data services throughout our 28 locations. 

    For districts, we have designed and implemented over 30 WANs, ranging from small WANs with three locations up to larger implementations comprising ten or more sites. Connectivity methods range from copper T1s to multi-strand fiber optic able to emerging wireless technologies. Network Around World

    Our standards are centered around the best in the industry.  We use CISCO technology for our infrastructure, Dell servers and PCs for delivery to the desktop, and Novell and Microsoft NT for networking.  We selected these vendors long before they became the industry leaders. Our networks are monitored central at the RIC (Regional Information Center). We do not outsource this critical function to a profit-oriented vendor.

    Because our staff is skilled in all phases of  the design,  implementations, and maintenance of these types of networks, and we are a not-for-profit organization with a highly developed understanding of the public educational environment, we are uniquely qualified to fill this need for our Nassau County school districts. 

    Contact:  Pam Christensen
    Telephone:  516-832-2888
    Fax:  516-396-2066

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    Help Desk

    The Computer Helpdesk provides ongoing hardware and software support for Nassau County School Districts/Nassau BOCES instructional, library and administrative networks. Networked Computers The support is provided through a "hotline" help desk service using an automated service tracking system and technical bulletins. The service also provides remote diagnostics, on-site network repair and system maintenance.     

    The computer “hotline” can be reach by phone: 334-1770, email: helpdesk@mail.nasboces.org or fax: 832-2897 

    Contact: 
    Tony Hendel thendel@mail.nasboces.org
    Chris Reinertsen creinert@mail.nasboces.org
    Telephone: 832-2710      
    Fax: 338-7897

     

     

    Networking Service

    The Networking Service provides technical and software support for networks of microcomputers, supporting the development of Local Area Networks (LANs) that allow educators to manage andNetworked Computers share software, files and peripheral equipment in central and school building offices or entire school buildings. Services include consultation, system design, installation, software maintenance and customization. Networking Service staff members install the hardware, generate and fine-tune the system and train district personnel in network management. Ongoing technical assistance is provided through a "hotline" help desk service, an automated service tracking system and technical bulletins. The service also provides remote diagnostics, on-site network repair and system maintenance.     

    Contact: 
    Tony Hendel (
    thendel@mail.nasboces.org)
    Chris Reinertsen (
    creinert@mail.nasboces.org)
    Telephone: 832-2710      
    Fax: 338-7897

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    Technology Planning and Building Network Design Service

    This service helps districts plan and implement a comprehensive automation program. Many districts are currently working to make their microcomputers more cost-effective by implementing Local Area Networks (LANs). Often these networks require increasingly sophisticated wiring schemes, switches, firewalls, and "routers" that allow users to access information residing on different file servers within the district, outside the district, or via the Internet. The Design Service helps districts assess the needs of a particular school building or of the entire district. Its staff members can then design, plan and implement one or more LANs for administrative offices or entire school buildings. 

    Contact: 
    Tony Hendel  thendel@mail.nasboces.org
    Chris Reinertsen
    creinert@mail.nasboces.org
    Telephone: 832-2710      
    Fax: 338-7897

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    Cabling Service

    The Nassau BOCES cabling service offers design, management and installation of the cable and utility and electronics for school districts that are installing individual Local Area Networks (LANs), distributed LANs, and/or district Wide Area Networks (WANs) as part of their district's technology infrastructure. The service includes consultation, site survey(s), network design, detailed proposal that incorporates a network plan, ordering and delivery of most supplies, cable installation by qualified subcontractors and project management. 

    Contact: 
    Tony Hendel @
    thendel@mail.nasboces.org
    Chris Reinertsen @
    creinert@mail.nasboces.org
    Telephone: 832-2710      

    Fax: 338-7897

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    Internet Service

    The Internet Service is available to districts with a BOCES-supported Local Area Network (LAN) that is capable of supporting the TCP/IP telecommunications protocol. It provides total connectivity to the Internet from workstations on a LAN in a classroom, lab, library or office. The service includes planning, purchasing, installation and maintenance of telecommunications equipment.

    Contact: 
    Tony Hendel @
    thendel@mail.nasboces.org
    Chris Reinertsen @
    creinert@mail.nasboces.org
    Telephone: 832-2710      
    Fax: 338-7897

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    Move/Add/Change Form for BOCES (PDF print-only format):


    Move/Add/Change in electronic Word-form format 

    Technology Request Form for BOCES New Hires (PDF print-only format):


    New Hire Form in electronic Word-form format