Microsoft Teams Phone System

In addition to being able to make a 911 call on Teams phones, the system provides enhanced location information to the 911 operator and notifications to management personnel in the building from where a 911 call is made. Other specialized services such as 988, the Suicide Prevention Lifeline can be called as well.

Our Teams phone deployment has been designed to provide basic call functionality, including the ability to call emergency services, in the event of a service / connectivity issue with the Teams phones system. However, depending on the extent of the outage, the ability make a 911 or any other call may not be available (e.g. a power outage affecting the building).

No, your phone number will not be masked. When you make calls using Microsoft Teams phones, your number will still be displayed along with the name "Nassau BOCES."

Caller ID works consistently from landline to landline. However, when calling from a Microsoft Teams phone (a landline) to a cell phone, the way your Caller ID is displayed depends on the cell phone carrier. Each carrier may handle incoming calls differently, so the display may vary.

• First Things to Know About Calls in Microsoft Teams
• Manage your call settings in Microsoft Teams
• Meet the New Phone: Click here to learn about the Microsoft Teams Phone.
• Meet the New Phone with a Sidecar
• Microsoft Support on Teams Phones
• Add someone to a call in Microsoft Teams
• Check your voicemail in Microsoft Teams